Global Survey Of Contact Centre Agents Reveals Risky Practices For Customer Interaction, Data Collection And Fraud Prevention
A new survey of contact centre agents conducted by Semafone reveals the dire state of contact centre data security. Drawing responses from more than 500 agents across industries around the globe, the survey shows that a concerning number of contact centres rely on outdated, risky practices for customer interaction, data collection and fraud prevention. This […]
The Ransomware Threat: Three Steps to Stay Safe
By Michael Fimin, CEO and co-founder of Netwrix, the provider of visibility platform for user behavior analysis and risk mitigation in hybrid environments According to the Verizon 2017 Data Breach Investigations Report (DBIR), ransomware was the top malware variant in Crimeware category in 2016. That trend is likely to hold this year. For example, the headline-making WannaCry […]
