You may have seen the recent news that HSBC has launched voice recognition to protect its customers. Security experts from Soitron UK and Ping Identity have the following comments on it.
Martin Hummel, Voice Biometrics Consultant, Soitron UK:
“Voice biometric security has been with us for a few years now, and while experts claim that it’s the future of security, the reality is that the uptake has been relatively slow to date. However, it has the potential to replace the password or PIN-based identity verification, which we all acknowledge is antiquated and has many failings from both the business and consumer perspectives.”
“The banking industry is a beacon of best practice when it comes to implementing new identity-defined technologies. Last year, we saw RBS roll out fingerprint authentication for online banking customers. HSBC has taken this one step further, with the introduction of voice recognition software- a progressive move, as biometric banking enters the mainstream.
Biometric technology, such as fingerprint and voice recognition, not only allows for a more secure service in our digital era, but such technologies are crucially tied to the identity of the banking customer- this is essential in alleviating the requirement for customers to remember and type in complex passwords over and over again.
By implementing systems that focus on a customer’s identity, banks can offer returning customers a secure and seamless service and can mitigate customer losses. This allows users to fully realise the benefits of secure online, mobile access to their personal finances.”
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