Npower is urgently investigating how the personal details of around 5,000 of its customers were shared via letters sent out in the post and web security company High-Tech Bridge’s CEO Ilia Kolochenko commented below.

Ilia Kolochenko, CEO at High-Tech Bridge:

“If the overall scope of the incident is limited to 5,000 customers and does not disclose anything but individual confusion of names and addresses, the incident can be classified as minor. Moreover, it is unlikely caused by hacking activities but rather an internal human mistake. In many organisations it is economically impractical to mitigate all possible human errors, and a similar incident may occur at any large company. Victims of the incident will unlikely have a viable claim for damages. Nonetheless, Npower may face a regulatory fine.”

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