Author: Daniel Lattimer

Since the start of the pandemic, the term hybrid working has gone from a buzzword, to a way of life. This change has seen the demand for online services, especially citizen services, become higher than ever. Given the public sector’s reputation as a slow-moving industry, it’s no surprise it has a lot of catching up to do to reach this demand. Positively, though, the UK government unveiled its long-awaited strategy earlier this year to improve digital public services. The Digital, Data and Technology (DDaT) capability framework was the latest in a set of policies aimed at making the UK ‘digital…