British Airways and Boots Battling Data Breaches, Millions of Customers Affected

By   Olivia William
Writer , Information Security Buzz | Jun 06, 2023 02:41 am PST


Both British Airways and Boots have recently fallen victim to data breaches, resulting in millions of customers’ personal information being compromised. Hackers accessed the personal information of 380,000 British Airways customers and 90,000 Boots customers, including sensitive data such as names, addresses, and credit card numbers. Both companies are collaborating with law enforcement to examine the breaches and have implemented measures to bolster their system security. These incidents emphasize the crucial importance of data security and protections for customer information.


British Airways announced on June 5, 2023, that they had suffered a data breach which had taken place between March 21 and June 5. During this time, hackers obtained access to the systems, stealing the personal information of up to 380,000 customers, including names, addresses, and credit card numbers. To address this breach, British Airways is working with law enforcement during the investigation and has taken steps to ensure the security of their systems. Additionally, the company is providing affected customers with a year of complimentary credit monitoring and identity theft protection.

Boots revealed a data breach of their own on June 6, 2023, which had occurred between May 23 and June 5. Like British Airways, they experienced the theft of up to 90,000 customers’ personal information, including names, addresses, and email addresses. Boots is similarly collaborating with law enforcement to investigate the breach and has reinforced their systems’ security measures. Affected customers will also receive one year of free credit monitoring and identity theft protection.


These data breaches serve as crucial reminders of the importance of data security and the necessity of companies actively working to protect their customers’ information. Should these security incidents not be addressed, affected customers may be at significant risk for identity theft and fraud. Both British Airways and Boots may find their reputations damaged due to these breaches; customers may become reluctant to engage with companies that have experienced hacking.


To safeguard their customers’ information, companies should:

  1. Establish robust security measures, including firewalls and intrusion detection systems.
  2. Train employees on data security best practices.
  3. Implement routine data backups.
  4. Develop and maintain a comprehensive plan for responding to data breaches.

Customers can protect themselves from data breaches by:

  1. Exercising caution when sharing personal information online.
  2. Utilizing strong, unique passwords and updating them regularly.
  3. Recognizing signs of identity theft and fraud.
  4. Monitoring their credit reports to identify any unauthorized activity.