Top of the class: The Indian tech firm’s global enterprise agenda

At InfoSecurity (2-4 June) ManageEngine director of product management Rajesh Ganesan is discussing India’s meteoric rise as a global technology hub and explaining how his firm has gained an international reputation by building innovative IT management solutions for enterprise businesses

Recent substantial investment in India’s US$150 billion (95 billion pound) tech industry reflects the country’s speedy transition from international outsourcing service provider to global technology hub. According to CB Insights, the number of venture funding deals for India tech companies in the first quarter of 2015 topped $1bn for the third straight quarter, up 225% versus the same quarter the year before.

In my view, one of the big reasons behind this rise is that Indian companies have virtually unmatched access to large pools of young creative talent, as well as many experienced engineers and developers.

As the largest and arguably most innovative technology company to emerge out of India and in to the global market, over the last 18 years, ManageEngine and its parent brand, the Chennai-based IT Zoho Coporation, has pioneered a fast-paced approach to product development that has caught the attention of a huge variety of international enterprises, including 60% of Fortune 500 companies.

It has also taken a few chances – what started as a corporate responsibility exercise ten years ago has seen the organisation’s own Zoho University among the largest contributors of the 2,600-strong workforce, with nearly 15%, or about 300 of Zoho’s employees joining as graduates of Zoho University.

One area where ManageEngine has developed a strong reputation is in real-time help desk software, with recent statistics showing that it is starting to be adopted by firms that had never previously used this type of technology. In fact, a survey of organisations that deployed the ServiceDesk Plus Standard Edition in the last 12 months showed almost half (47%) had never used help desk software before.

Where previously, ITSM software implementations have been too costly or complex, one of the big drivers of this ITIL-ready service desk technology is that it can be downloaded and accessed through the cloud and configured according to business need without the need for complex integration processes.

Continuous time and investment spent in user-driven product development has also led to a string of new products coming on the market in recent months, including Password Manager Pro.

With data security continuing to top the enterprise tech agenda, this provides organisations with a secure vault for storing and managing shared sensitive information such as documents and digital identities. All passwords and sensitive data are encrypted using AES 256-bit encryption and dual encryption for extra security. As a result, employees both in and outside of the office are better protected while businesses have an easy, cost-effective means of reducing rising external threats.

By Rajesh Ganesan, Director of Product Management, ManageEngine

manage engine logoManageEngine are at stand B180 at InfoSecurity, 2 – 4 June 2015, Olympia, London.

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