Details are emerging about Telstra, Australia’s largest telecommunications company, experiencing an outage to its cloud services. Customers have suffered losses of digital services including the My Account self-service portal, webmail, its 24/7 app and the main portal.
According to it News the problems can be traced to a Telstra data center in Sydney. However, there is no current ETA on when services will be restored.
Disaster recovery and security expert Caroline Seymour of Zerto has commented below on this growing problem.
Caroline Seymour, director of product marketing at Zerto:
“As we become more reliant on everyday services like banking, bill paying and personal communications being digital, we expect them to be functioning when we need them. However, today, a major telecom provider in Australia has partially shut down in the midst of an outage impacting its cloud services. Individual customers can’t access emails or pay bills and enterprise customers are experiencing issues that could have an even wider-ranging impact.
A recent analyst study determined that 77% surveyed have suffered organizational impact from a tech-related business disruption in the past two years, yet only 7% rate themselves as mature for business resilience. Taking a more dynamic, modern approach to business continuity and disaster recovery (DR) is critical. Solutions utilizing continuous data protection and hybrid cloud DR can help organizations like Telstra and the customers and enterprises that rely on them better manage their IT infrastructures and achieve IT resilience – so that downtime of more than mere seconds becomes a thing of the past, and outages like this don’t threaten to shut everything down.”