As AI adoption matures, one trend is becoming impossible to ignore: the line between internal and customer-facing capabilities is blurring. AI agents that automate internal workflows or support employees are now being adapted into customer-facing use cases, powering chat assistants, personalization engines, and automated onboarding experiences. But these are two different animals. Internal AI agents can tolerate ambiguity, manual oversight, and fast iteration. External agents demand reliability, traceability, and compliance at internet scale. The governance model that works inside the enterprise simply doesn’t scale outside of it; applying the same rules to both creates a recipe for risk. But despite…
Itamar Apelblat
Itamar Apelblat
Itamar Apelblat is the Co-Founder and CEO of Token Security, and has more than 15 years of technical and leadership experience in cybersecurity. A second-time entrepreneur, he previously co-founded a successful fintech startup and served as an officer and R&D group manager in Israel’s elite Unit 8200, where he led advanced cybersecurity initiatives. Itamar has a proven track record of building enterprise-grade security solutions and partners closely with CISOs to address complex identity and infrastructure challenges at scale. Author Headshot: attached