Your Wake-Up Call: What Your Calls Being “Recorded For Quality, Training And Verification Purposes” Really Means For Your Safety
“This call will be recorded for quality, training and verification purposes.” We hear this phrase, or variants of it, nearly every day. When we call a bank, an airline or in nearly any type of customer support situation. You may not even really hear it anymore. It’s now part of every recorded script: “Push 1 […]
