Author: Oliver Cronk

IT operations refers to the set of processes and services that are administered within a larger organisation or business, and operational teams — often more commonly known as “Ops”. IT teams are responsible for making sure these Ops run smoothy throughout an organisation’s system. However, due to lack of time, resources or both, Ops are often focused on concerns such as system performance or compliance, without ensuring that the “basics” are in place. In most businesses today, we would likely find that devices such as laptops and client workstations are not being managed by Ops, which means companies are failing…