Richard Menear

Many of us could not imagine a world without social media platforms like Facebook, WhatsApp or Instagram. However, this became a reality for billions of users on 4 October 2021, when Facebook and its subsidiaries became suddenly and globally unavailable for more than five hours. People worldwide depend on social networks for everything from conducting business to staying connected with loved ones. So, this widescale outage has prompted organisations to wonder how this could have happened — and the implications for their own business, should they experience a similar fault. The domino effect So, what was the catalyst for Facebook’s…