Incident management

Source:
https://www.google.com.au/search?q=incident+management&biw=1920&bih=979&source=lnms&tbm=isch&sa=X&ei=NxgTVcakCZD28QXTp4LQDw&sqi=2&ved=0CAYQ_AUoAQ#imgdii=_&imgrc=6AvI24SaUDf1fM%253A%3BOhf3iipp3Ag6_M%3Bhttp%253A%252F%252Freadinessrounds.com%252Fwp-content%252Fuploads%252F2013%252F09%252FCPR.jpg%3Bhttp%253A%252F%252Fwww.readinessrounds.com%252Fevent-incident-management%252F%3B1600%3B1200