Singapore Airlines has revealed that a software bug exposed personal data of 285 customers including seven with passport details after a change was instituted on their website over the weekend.
Expert comments below:
Ryan Wilk, VP of Customer Success at NuData Security:
“Whether it be a software glitch or data breach, companies need to mitigate the damage from exposed data by instituting new technologies that include passive biometrics and behavioral analytics. Leveraging these technologies will allow companies to correctly identify customers by their behavior online rather than by credentials that have been stolen. It is an approach that allows companies to continuerewarding customers while cutting stolen credentials out of the equation even if a breach of personal data occurs.”