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Home - News & Analysis - Study – Most Online Shoppers Remain With Retailer After A Breach, Experts Weigh In
News & Analysis

Study – Most Online Shoppers Remain With Retailer After A Breach, Experts Weigh In

ISBuzz TeamBy ISBuzz TeamNovember 19, 2021Updated:December 4, 20241 Min Read
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BACKGROUND:

In “The State of Secure Online Holiday Shopping,” NTT Application Security reports that in a study 1,057 online shoppers over the age of 18, most will remain with a retailer after a data breach, even if it was of their own data. A full 94% said they understood the risks of shopping online, yet only 25% would change retailers after a breach. Findings:

False sense of security –

  • 58% felt their data was protected while shopping online
  • 57% felt secure storing their credit card data on a mobile app
  • 55% felt secure storing their credit card information in a digital wallet
  • 69% relay on their credit card provider to protect them from fraudulent charges

Already Taking Precautions –

  • 63% did not shop online when connected to public Wi-Fi
  • 76% make sure the web site they are shopping on uses a secure connection (https)
  • 51% use two-factor authentication
  • 73% never click on links when offered a dal through an advertisement, email, or social media promotion.

Leaked personal info won’t deter shoppers –

  • 26% have already had their personal info stolen when shopping online
  • 50% admit to trusting a retailer despite the corporation having had a data breach of million sof customers data.
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The opinions expressed in this post belong to the individual contributors and do not necessarily reflect the views of Information Security Buzz.

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