Looking at what the big players are doing, it’s easy to view the Metaverse as a big thing. Facebook has changed its corporate name in honour of the new trend. Microsoft’s CEO acknowledged that their latest and largest acquisition (the game maker Activision Blizzard for $68.7 billion) was a side bet in games but also a bigger step towards the Metaverse, and the next Internet.

The history of these two companies shows something: they were slow to adapt to new technologies. And now they do not seem to want to miss the next evolution. Microsoft underplayed the Internet at first and had to manage an expensive (and very successful) turnround. Facebook was also too slow to pick up the mobile internet, and it had to acquire emerging competitors such as WhatsApp and Instagram that were threatening to eclipse the social network via their mobile apps. Facebook is looking for a new growth story too, as its core business enters a level of maturity (user acquisition and usage in the social network is flattening).  Both companies seem to have learnt the lessons, and do not what to miss the boat on this particular evolution of the Internet.

The list of companies offering a flavour of the Metaverse is growing. Google is working on a Metaverse updated version of its interactive glasses. Epic Games has raised $1bn to support their internal development of a Metaverse.  

It might not be today, but your every-day life is likely to be different in a few years because of the Metaverse. But what is it?

Metaverse explained

The Metaverse is a virtual digital world where interconnected platforms replicate and improve real life experiences or create new digital and hybrid services. For anyone scratching their head, in the beginning there was Web 1.0 (web browsers with pictures, colours, audio and eventually video), and then Web 2.0 or the social element of the web (social networks, for instance), and now Web 3.0 is emerging as a new form, where AI and Blockchain can cut out intermediaries and make information and services more readily available, more private, and potentially more secure. The Metaverse fits here as it will be a contemporary of the Web 3.0 – it refers to the user experience rather than a grander role in society or technology.

Imagine moving from the two-dimensional experience of a web browser screen to a three-dimensional virtual world where people, businesses, services can create a new presence or identity. You—technically, your ‘avatar’—would move across the different shops, offices, theatres, meeting places in the Metaverse. The avatar will be able to talk with others, listen to concerts, buy items, conduct meetings and work, all without the need to be physically anywhere in particular. A lot of this is available today as virtual services without the new 3D interface (web conferences, video channels, e-commerce site).

It should also be noted that many of these three-dimensional worlds already exist in the form of games: Second Life, Minecraft, and Roblox are good examples of virtual games turned into virtual worlds.

How would you navigate in this new world? Possibly by voice assistants (rather than URL addresses) and using Virtual Reality headsets or Augmented Reality interfaces (that will superimpose virtual objects on a smartphone screen pointing at the area next to you.

In the future, rather than VR headsets people might be able to see holograms in front of them, and thanks to Web 3.0 the elements of digital currency (blockchain) and AI assistants will help navigation. Yes, it sounds like an episode of Star Trek, but much of the technology we use nowadays would fit nicely in the original TV series.

Caution

We do not have a ‘Metaverse’ yet, but many companies seem to love its potential and are happy to join in. However, before a hasty move we would suggest taking a moment to reflect. The creation of a new Internet experience is a big step: it allows us an opportunity to look back and see what needs to be adjusted or improved. There is much that needs to be improved in today’s customer experience before we all start jumping into holograms.

Today, cyberspace is a great tool but one that suffers from some big flaws. Customers and businesses do not have a ‘real’ identity on the Internet. Keeping in mind the history of fraud and crime on digital, society needs to address identity, not as a secondary after-thought, but as a key issue. It is time to take decisions that will positively impact the life and security of many, including the vulnerable and minors.

Navigating the Metaverse today is a traditional experience. To enter Nike’s ‘Metaverse’ experience in Roblox you need to download the Roblox app, search for Nike (by typing) and then clicking on a 2D picture of Nike showing in the results. After that you will be able to play a basketball game against other real players. There are still a lot of old-fashioned web/app interactions in the early Metaverse experiences. New models and interface modes are needed to bring a new fresh experience. Otherwise, the Metaverse will die after a short gimmick-laden life.

Payments were not built for the web, and while credit cards are now commonly used this is another after-thought with shortcomings. The concept of web 3.0 would often include a reference to ‘Crypto Currency’, or more simply digital currencies. In fact, most metaverse platforms have built their own blockchain currency in their system. There is more work to be done there to clarify the legal compliance and security for most of these. The multiple attempts by Facebook to create a global digital currency (Libra/Diem) were crashed by local and global regulations. It takes more than a blockchain solution to create a digital currency: the legal framework for real digital money does not yet exist.

Conclusion

So, is the future already here? NO. But that is what makes the entire topic of the Metaverse so interesting. A new wave of usability improvements is coming, which will change the way we experience the Internet. These might not replace the web as we know it, but they will complement and expand it.  We have time to understand, plan, test and deliver a new experience.

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