Amazon’s smart voice assistant, Alexa, went down for two hours today, but the service is now recovering with many speakers back to fully operational. According to Down detector, Amazon, Alexa and Amazon Web Services started to see a spike in issues from around 2am ET / 7am GMT on January 21, 2022. The service went down in the UK, but also across Europe, with our colleagues in Italy and Germany confirming Alexa issues on the continent.
Alexa is an artificial intelligence-based Voice Assistant developed by Amazon. This is one of many intelligent personal assistants in the market which can help with making phone calls, playing music, etc. It is designed to use voice interaction technology to play music, answer questions with information from Google search engine or Wikipedia or set general reminders like “don’t forget your coat!”