source : https://www.google.com.pk/search?hl=en&site=imghp&tbm=isch&source=hp&biw=1366&bih=599&q=research%3a+it+service+providers+misaligned+with+their+customer%27s+needs&oq=research%3a+it+service+providers+misaligned+with+their+customer%27s+needs&gs_l=img.3…1949.1949.0.2529.1.1.0.0.0.0.239.239.2-1.1.0….0…1ac.1.64.img..1.0.0.6hkygkkskzq#hl=en&tbm=isch&q=it+service+providers+misaligned+with+their+customers+needs&spell=1&imgrc=2bnoby2pgawbvm%253a%3bl322rkwoc6dhem%3bhttp%253a%252f%252ftheamericanceo.com%252fwp-content%252fuploads%252f2014%252f07%252fare-your-employees-misaligned-new-forbes-article.jpg%3bhttp%253a%252f%252ftheamericanceo.com%252f2013%252f05%252f22%252fare-your-employees-misaligned-new-forbes-article%252f%3b793%3b537
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