IT Service Providers misaligned

Source : https://www.google.com.pk/search?hl=en&site=imghp&tbm=isch&source=hp&biw=1366&bih=599&q=Research%3A+IT+Service+Providers+Misaligned+with+their+Customer%27s+Needs&oq=Research%3A+IT+Service+Providers+Misaligned+with+their+Customer%27s+Needs&gs_l=img.3…1949.1949.0.2529.1.1.0.0.0.0.239.239.2-1.1.0….0…1ac.1.64.img..1.0.0.6HKYGKKSkzQ#hl=en&tbm=isch&q=IT+Service+Providers+Misaligned+with+their+Customers+Needs&spell=1&imgrc=2bNObY2PgAWbVM%253A%3BL322rKwOc6dHeM%3Bhttp%253A%252F%252Ftheamericanceo.com%252Fwp-content%252Fuploads%252F2014%252F07%252Fare-your-employees-misaligned-new-forbes-article.jpg%3Bhttp%253A%252F%252Ftheamericanceo.com%252F2013%252F05%252F22%252Fare-your-employees-misaligned-new-forbes-article%252F%3B793%3B537