I sat down today, relaxed and called my Cell-Phone Network provider Vodaphone to make my monthly payment – and again, as in previous months, after two attempts their Payment System was not working – thus pushing the call onto their over-stretched support desk with a long time wait to be attended to. And this, common Inconvenience got me thinking.

Have we arrived at the Tipping Point of Commercial Technology, and has it become so very over utilised to support everything that is commercial known to man? Yesterday TSB had problems (again), and I won’t bore the readership with the list of names, from Swift Payments going down, to standing at the till in the local Asda paying with multiple contactless card transactions because the systems were down!

The question is, is it that technology and the associated applications are so flaky they can’t cope? Or is it more a case of technology and the Internet providing a quick route to profit in the hands the incapable? No matter which, the bottom line is, we, the ‘public’ users are being forced into a technological cyclone in which failures occur far too often – the question really is, when will the encountered failure be so significant, it makes the Government, and those incumbent authorities like the Bank of England step in and say enough is enough. As for me, I am calling Vodaphone once more to try to make a payment!

Professor John Walker
Visiting Professor
NTU
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John is the Principle at Shadow-Intelligence (Si), partnering with PALISCOPE, BreachAware and iStorage. He is a Visiting Professor at the School of Science and Technology, Nottingham, Trent University (NTU) and holds the appointment of Editor in Chie ...Read more