Fraudsters Capitalise On Fear, Uncertainty And Doubt During The Pandemic

With COVID-19 increasingly being used as a hook to commit fraud, threatening consumers and businesses of all sizes, criminals are continuing to use social engineering methods to spread malware and harvest the personal information of vulnerable individuals. With many people currently concerned about their financial situation and the state of the economy, fear, uncertainty and doubt has created an ideal environment for fraudsters to operate in.

As a result of the pandemic, businesses and individuals have been forced to do everything from home, including banking, shopping, socialising and, in most cases, working. However, the risks associated with more people having to use online systems has provided cybercriminals with new opportunities. In fact, since June, over 13,500 reports of COVID-19-related fraud have been reported, with total losses of over £11 million.

We are currently in a situation where, suddenly, many individuals are outside the protective ring offered by a corporate network. At the same time, criminals have been offered a persistent hook to latch onto. When we consider the seasonal holidays that are normally used by cybercriminals, such as Valentine’s Day, Black Friday, the Olympics and the World Cup, they’re ‘here today, gone tomorrow’ topics, whereas COVID-19 is something that can be used, week after week, to greater criminal advantage.

Heightened tech use has heightened cybercrime

 When the initial lockdown forced the nation to remain at home, every aspect of life played out online – and for some, this was completely new. Research has suggested that over a third (35%) of people believe they’ve become more comfortable using technology because of the pandemic, but how confident they feel about their online security is a different question. And whilst people are growing increasingly comfortable using technology, the integration of these platforms into our everyday lives has enabled fraudsters and criminals to capitalise on vulnerable and unsuspecting individuals.

Even though the topic of COVID-19 continues to be exploited, the nature of the attack remains fairly consistent. Fraudsters are not changing their methods, as the social engineering aspect is paramount to the success of their scams. Cybercriminals have generated a succession of new scams that play on various aspects of people’s fear, trust and hope surrounding the pandemic. Examples include impersonating health bodies such as the World Health Organisation or the NHS, as well as imitating government offers to help consumers cope with the financial pressures of the pandemic by offering ‘free’ tax credits and sending fake messages from delivery companies. COVID-19 provides the context, but all of these variations rely on tricking people into doing something that jeopardises their security.

These types of socially engineered phishing attacks aren’t exclusive to people imitating the government or other critical bodies. As the amount of time at home has increased, many consumers have turned to tech to purchase products or services – for example, three-quarters of the UK now food shops online. This has resulted in online shopping fraud being 55% higher than it was in 2019, due to an increased reliance on e-commerce and home deliveries. In addition, many have turned their attention to online streaming services for entertainment. Ofcom has reported that Brits spent 40% of their waking hours watching TV during the height of the lockdown in April, with a further 12 million signing up to streaming services, like Netflix, Amazon Prime and Disney Plus.  But it only takes a spoof email from a seemingly legitimate account asking to confirm our payment or login details for fraudsters to collect all the information they require to hijack an account.

The global cybercrime net

Cybercriminals have experienced significant success throughout the pandemic, unlike that of most organisations up and down the country. For one thing, they feed off the increase in online activity forced on us by the pandemic.  For another, fraudsters have the capabilities of operating from anywhere in the world, applying the same scam and localising it to regional conditions. They can spoof the NHS or UK government, and then change tactics and pretend to be a foreign government, or another healthcare provider.

Whilst the COVID-19 pandemic, and the resulting shift in personal and business use of the Internet, has changed the security landscape in several ways, the risks are manageable for businesses and consumers – with good cybersecurity hygiene being important, now, more than ever. For large organisations, retailers, financial services and governments, it is essential to take a multi-layered approach – not just second-factor authentication – to ensure that all attack routes are continuously analysed and protected. Smaller organisations that don’t have the same resources should invest in small-business-specific technology that doesn’t require an in-house IT expert, but still includes a wealth of stiff security measures to provide comprehensive protection. Businesses both large and small should educate staff on common risks and easily-made mistakes, including using unique, complex passwords, applying two-factor authentication to accounts, using secure Wi-Fi to connect work devices when off office premises, using only software and hardware approved by IT for work and not clicking on links in unsolicited messages.

For consumers, protecting all devices, including mobiles, is critical. People should also ensure they are running the latest software, apply patches as they become available and back up their data. This will make them less susceptible to – and be able to more easily recover from – attacks. It’s also important to use strong passwords and not blindly click through to website links from emails. In fact, it’s good practice to re-type an email address to avoid going through a malicious gateway.

Developing an online security culture and adopting some of the more basic cybersecurity thinking in our everyday lives, even as we transition into the new normal, will make us, both in a work and personal context, more resilient to how fraudsters are currently operating.