Following news that TalkTalk saw a significant drop in its market share following last year’s wide-scale cyberattack, Richard Parris, CEO at Intercede have the following comments on it.
Richard Parris, CEO at Intercede :
“The news today, from research group Kantar, of a significant drop in TalkTalk’s market share in the wake of the company’s most recent security scare, should be a wake up for all businesses. Consumers do care about the security of their digital assets and will churn to a competitor if you fail to protect them.
“Businesses need to act now and stop relying on out-dated verification and authentication technologies. The unfortunate reality is that many are simple enough to be cracked by a small group of idle-thumbed teenagers. If these young men and women are capable of it, then so too are a group of malicious hackers.”
In an independent survey of 2,000 16-35 year old consumers it was revealed that very few place any significant trust in companies’ ability to protect their personal data. For telecommunications operators 40% described their level of trust as ‘none’ or ‘a little’.
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